Privacy policy

Privacy Policy

Last updated: 30 May 2025

This Privacy Policy describes how EllaBella.com (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from EllaBella.com (the “Site”), or otherwise interact with us (collectively, the “Services”).
For the purposes of this Policy, “you” refers to the user of the Services, whether you are a customer, website visitor, or any other individual whose personal data we collect under this policy.

We encourage you to read this Privacy Policy carefully.

1. Updates to This Privacy Policy

We may update this Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated version will be posted on the Site, the “Last updated” date will be modified, and we will take any actions required under applicable law.

2. Collection and Use of Personal Information

To provide the Services, we collect personal information about you from various sources, as described below. The types of information we collect depend on how you interact with us.

In addition to the specific uses described below, we may use your personal information to communicate with you, provide or improve our Services, comply with our legal obligations, enforce our Terms of Service, and protect our rights, our Services, and our users or third parties.

Information We Collect

Information You Provide Directly

Examples include:

  • Name

  • Address

  • Phone number

  • Email address

  • Order details (billing and shipping address, payment confirmation)

  • Account information (username, password, security questions)

  • Communications with customer support

Information from Your Use of Services

We collect data about your interactions with the Services ("Usage Data") automatically using cookies, pixels, and similar technologies. This may include:

  • Device type

  • Browser type

  • IP address

  • Network connection

  • Browsing behavior

Information from Third Parties

We may receive personal data from vendors and service providers acting on our behalf (e.g., Shopify, payment processors).

3. Use of Personal Information

We use your personal information for the following purposes:

  • To provide the Services: Process orders, payments, shipments, returns, and manage your account.

  • Marketing and advertising: Send offers and promotions, and personalize advertising (based on legitimate interest under Art. 6(1)(f) GDPR).

  • Security and fraud prevention: Detect suspicious activities and protect the Site.

  • Communication and support: Respond to inquiries and improve the Services.

4. Cookies

We use cookies to enhance your browsing experience. More information on the cookies used via Shopify is available here:
👉 Shopify Cookies Policy

You can manage cookie preferences in your browser settings.

5. Sharing of Personal Information

We may share your data with:

  • Service providers (e.g., IT management, logistics, customer support)

  • Business and marketing partners

  • Third parties authorized by you (e.g., social media integrations)

  • Affiliates for internal operations

  • In the event of business transactions (mergers, acquisitions), or when required by law

Categories of shared data may include: identifiers, commercial information, technical data, and location data.
We do not share or use sensitive personal data without your explicit consent.

6. Third-Party Sites and Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices.
Please review their privacy policies before submitting personal data.

7. Data Concerning Minors

Our Services are not intended for children. We do not knowingly collect data from minors.
If you are a parent or guardian and believe your child has submitted personal information, please contact us to request deletion.

8. Data Security and Retention

We implement measures to protect your personal data, but no system is completely secure.
We advise against submitting sensitive data through unsecured channels.
We retain your data only for as long as necessary to fulfill the purposes outlined in this Policy.

9. Your Rights

Depending on your location, you may have the following rights:

  • Access your data

  • Correct or update your data

  • Delete your data

  • Object to or limit processing

  • Withdraw consent at any time

  • Data portability

  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us.

10. Complaints

If you have concerns about how we handle your data, please contact us first.
If unresolved, you may file a complaint with your local data protection authority.

11. International Users

Your personal data may be transferred outside your country of residence.
We ensure data protection through Standard Contractual Clauses or equivalent safeguards.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, you can contact us:

📧 Email: customer@my-ellabella.com
📞 Phone: +31 6 17 11 79 99
📍 Postal Address: Elandstraat 11, 6414 CL Heerlen, Netherlands (NO RETURN ADDRESS)

Unless otherwise stated, EllaBella is the data controller responsible for your personal information in accordance with applicable data protection laws.